APTTUS Accelerate 2018

James Krappe

Combine Automation with a Human Touch

May 2018

Automation technologies are powerful—but they need to be used well. One thriving business discovered that trained staff paired with automation created a superior customer experience, which neither the technology nor the staff could deliver without the other. In this session, you’ll learn how to apply the lessons this business learned so you too can use AI-enabled service to deliver better results, including higher margins and improved renewal rates.


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