The Next Web Conference 2017

Payal Kadakia

The Delicate Balancing Act of Building a Successful Business

May 2017
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Payal Kadakia started ClassPass to take care a personal need: finding and booking exercise classes. It turned out to be one that applies to tens of thousands of paying customers. But ClassPass also needs to keep its partner firms satisfied, keep its own business healthy, and ensure that customers stay happy. In a conversation with Leo Mirani, the entrepreneur talks about how to find the right balance of the three elements that go into building a successful business.

Payal Kadakia

Founder & Executive Chairman

Payal Kadakia is the CEO and Founder of ClassPass, a monthly membership program...

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