The Delicate Balancing Act of Building a Successful Business

Payal Kadakia started ClassPass to take care a personal need: finding and booking exercise classes. It turned out to be one that applies to tens of thousands of paying customers. But ClassPass also needs to keep its partner firms satisfied, keep its own business healthy, and ensure that customers stay happy. In a conversation with Leo Mirani, the entrepreneur talks about how to find the right balance of the three elements that go into building a successful business.