SIGNAL London Communications Conference

Ameer Badri, Matthias Damm

Building a Twilio-Powered Contact Centre

Sep 2016
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Twilio provides the building blocks to build a contact center. Using Twilio Voice, WebRTC, Chat, Video, SMS and TaskRouter an omni-channel contact center can be built quickly.

In this session we will bring together these building blocks and share a reference architecture along with the necessary code for a functioning contact center. We will cover use cases such as customer callback, IVR, chat and newer ways of engaging with customers using intelligent voice assistant.

Ameer Badri

Twilio Sr. Manager of Sales Engineering

15+ years of BI strategy and technical experience in implementing high volume and...

Matthias Damm

Twilio Solution Architect

Matthias Damm is a Solution Architect at Twilio and supports customers in Europe...

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