I believe technical writers sometimes worry too much about their toys. Don’t get me wrong, tools are nifty and are a vital part of our wizardry. What’s not to love? At the end of the page, there’s always the reader who does not build his or her relationship with the product based on the fascinating details of our DITA implementation. I’ve been there too and took quite a few wrong turns before getting onto the right path. I’d like to tell my tale, lead you through some of the most interesting real-life cases and share my findings on what it takes to find peace and harmony in your technical writing.